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Policy and Procedure Changes for 2018

Policy and Procedure Changes for 2018

 

Cancellation/No Show Policy Lodging

·        Lodging cancellations, or schedule changes, must be reported 24 hours in advance to the scheduled date of arrival. If not reported, the cost of one day in the room reserved will be charged. This includes all Exclusive Rooms and Suites.

 

Cancellation/No Show Policy Grooming

·        Grooming cancellations must be reported 24 hours in advance to the scheduled appointment. If not reported, the cost of the groom will be charged.

 

Endosorb/Fortiflora Administration

·        Staff will administer an anti-diarrheal medication (Endosorb and/or FortiFlora) when we see a change in stool.  A one-time fee of $8.50 will be charged when medication is administered.  Should the problem persist for more than 24 hours, we will be in contact for further treatment options.

 

Bordetella

·        Our facility now requires the Bordetella to only be administered yearly.